Privacy Policy

This Privacy Policy describes how TechSaviour ("TechSaviour," "we," "us," or "our") collects, uses, stores, and shares information in connection with PropTrack — a WhatsApp-first CRM for Indian property dealers.

This policy applies to the PropTrack website and thin web dashboard, and to messaging integrations dealers may connect, including WhatsApp, Facebook Page Messenger, and Instagram Professional (DMs).

Effective date: August 2, 2026.

This policy is written for property dealers and their staff who use PropTrack as business users. PropTrack is B2B software for dealer organizations. It is not a consumer social network.

Depending on how you use PropTrack, we may collect:

a) Account and organization information

Name, phone number, email address, organization name, and login or session data needed to authenticate users and operate the product.

b) CRM content you provide

Lead contact details, property preferences, notes, statuses, follow-up dates, and other CRM fields dealers or staff enter or update in PropTrack.

c) Messaging content

When a dealer connects messaging channels, PropTrack may receive and store inbound message content from WhatsApp, Facebook Messenger, and Instagram Professional (DMs) for that dealer's organization — often including Hindi or Hinglish text used in day-to-day dealing.

d) Channel configuration

Routing identifiers such as Facebook Page ID, Instagram Business Account ID, and WhatsApp Phone Number ID, plus access tokens authorized for those channels. Access tokens are stored on our servers and are not shown again in the browser after they are saved.

e) Technical and security logs

Limited operational logs related to webhooks, errors, availability, and abuse prevention. We aim to minimize this data. We do not sell it.

We use information to:

• Provide CRM features for the dealer's organization
• Route inbound messages to the correct organization when channels are connected
• Support AI-assisted parsing and classification so message content can be structured into lead fields
• Send service-related communications and perform security, troubleshooting, and support
• Improve reliability and quality of the product — not to sell personal data

Message text and related lead content may be sent to an AI inference provider (for example, Groq) solely to classify or extract CRM fields for that organization — such as name, phone, locality, budget, notes, and follow-up intent.

This processing is used to provide PropTrack's structuring features for the dealer's workspace. We do not sell that content, and we do not use it to run advertising. We do not claim that customer content is used to train public foundation models.

When a dealer connects Meta assets (Facebook Page Messenger, Instagram Professional, and/or WhatsApp Business Cloud API or WhatsApp via a business solution provider), PropTrack receives data that Meta sends through its APIs and webhooks as authorized by that dealer.

We use that data to display inbound messages and to create or update leads inside that dealer's PropTrack organization only.

Meta's own terms and privacy policies also apply to your use of Meta products. Dealers can disconnect channels in PropTrack; disconnection stops new ingest for that channel.

We share information only as needed to operate PropTrack:

• With service processors such as hosting, database, email/SMS/WhatsApp delivery, and AI inference providers
• When required by law, legal process, or to protect rights and safety
• With staff of the same organization, according to product roles and access invited by the organization owner

We do not sell personal information. We do not sell leads. PropTrack does not sync CRM data to Zoho as part of the product.

PropTrack is multi-tenant by organization. Each dealer business is an organization with its own CRM data. We design controls so that one organization's CRM data is not available to another organization. An organization owner may invite staff who can access that organization's CRM data according to their roles.

We keep account, organization, CRM, and messaging data while the organization or account is active and as needed to provide the service. Operational and security logs are retained for a reasonable period.

Dealers or organization owners may request deletion of account or organization data by contacting the privacy or support email below. We will respond within a reasonable time.

We use reasonable technical and organizational measures appropriate to the nature of the service, including storing secrets and channel access tokens server-side. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law and the nature of your account, you may:

• Request access to, correction of, or deletion of personal data
• Disconnect Meta or WhatsApp channels in PropTrack
• Contact us at the privacy or support email addresses listed below

PropTrack is a business product for property dealers and is not directed at children. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date shown on this page. Continued use of PropTrack after an update means you acknowledge the revised policy.

For privacy questions or data requests, contact:

Company

TechSaviour

Product

PropTrack

Privacy email

info@techsaviour.in

Support email

hello@techsaviour.in

Web

https://proptrack.techsaviour.in